Crypto FAQ
Gain deeper crypto insights and accelerate growth with our AI-powered analytics. Make data-led decisions to deliver outstanding results.
Your security is our top priority. Celest Bitdex uses bank-grade encryption, two-factor authentication (2FA), and cold storage to protect your digital assets. We comply with stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo to practise with virtual funds
- Automated tools that handle the heavy lifting for you
- Begin with a modest amount (from just ) and build your skills as you trade!
Card withdrawals are processed within 1-3 working days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
We monetise via premium features and high-volume partnerships with exchanges, not user fees. There are no hidden charges – you always see the exact transaction amount before confirming.
Yes! Celest Bitdex is available in over 98 countries worldwide and growing. Select your country during sign-up to confirm availability and view localised payment options. We adhere to all local regulations to keep your trading secure and compliant.
- AI-powered recommendations - Receive personalised coin suggestions matched to your risk level
- Ready-made portfolios - Curated bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
We provide 24/7 support via live chat and email at info@celest-bitdex.com. For urgent enquiries, our average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA and CySEC
- Regular audits conducted by independent firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Safeguarded
- Bank-grade security (as used in online banking)
- 95% of assets are held offline (cold storage)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA and SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any enquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you experience any issues with your trading partner’s support, please get in touch with us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. On the rare occasion that immediate assistance isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.
